Terms & Conditions

Orders

Orders are booked in good faith and subject to crop-growing conditions. All orders will be acknowledged based on field estimates. KG Farms, Inc. offers no warranty, expressed or implied, as to the productivity or survivability of any plant offered for sale.

Substitutions

We do our best to fill your order with the sizes and varieties that you request. However, if we are not able to meet your requests, we will offer a substitution when possible. It is our normal practice to substitute one full grade lower or higher at prevailing prices if necessary to fill an order without prior customer notification. Customers who do not wish to receive substitutions should indicate this on their order.

Cancellations

Following spring allocations and confirmations, KG Farms will only accept cancellations through January 31 st with no penalty. All cancellations or adjustments must be submitted in writing. Spring orders canceled after January 31st may be charged a 25% restocking fee.

Warranty and Claims

All plant material sold by KG Farms is true to name, healthy, and in good condition at the time it is shipped from our farm. Claims of any kind must be made in writing within 10 days of receipt of the plants. KG Farms will not assume liability for any amount in excess of the purchase price. Unsatisfactory material must be retained pending instructions from your sales representative or our office. Photos of the material will be required to process a credit. Claims from damages incurred during shipping should be made directly to the carrier.

Prices

This is strictly a wholesale listing and is intended for those licensed and engaged in buying and selling nursery products. Prices are F.O.B. KG Farms, Woodburn, Oregon, and are subject to change without notice.

Terms of Sale

All sales are cash in advance unless approved credit terms have been established. New customers must complete our confidential credit application and make a 25% deposit at the time of placing the order. For customers with established credit, payment terms are net 30 days from the shipment date. A finance charge of 2% per month (24% annually) will be assessed on past-due accounts. Credit cards are an accepted method of payment; a 3.5% convenience fee will be added to credit card transactions.